Last Updated: 25.9.2019
Data Privacy and protection is one of the major pillars on which Behavee service is build up as we consider the privacy of Your data of highest importance. When building our solution and prior each system change all applicable regulations including the General Data Protection Regulation (“GDPR”) and all applicable laws of the Czech Republic are considered.
“Site/s” shall mean the website Behavee.com, in addition to any sub-pages that are integrated within this website (including portal.behavee.com);
“Personal Data” means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;
“Customers” shall mean commercial persons and entities who own and operate their own websites or mobile applications (“Customer sites”) and who wish to utilize Behavee (our code, software and services and reports to analyze how third party visitors to their sites (“End users”) use, interact with, and engage their sites.
“Behavee Enabled Site” shall mean any website that is running services provided by Behavee.
“End users” shall mean visitors of the site that is running services provided by Behavee (“Behavee Enabled Site”).
Behavee also provides services to commercial persons and entities (“Customers”) who own and operate their own websites or mobile applications (“Customer sites”) and who wish to utilize Behavee (our code, software and services and reports to analyze how third party visitors to their sites (“End users”) use, interact with, and engage their sites.
3. Collected information
Usage Information Collected
When you visit the Site (or Behavee Enabled Site) we receive, collect and store certain information provided by the web browser or otherwise by the access device. We may also receive information about You from the prior website visited by You. For instance, the information such as your internet service provider, the website from which you visited us from, the parts of our site you visit, the date and duration of your visit, and information from the device (device type, operating system, screen resolution, language, country you are located in, and web browser type) you used during your visit. We only collect and store a truncated version of your IP address. It is captured and stored in an anonymized format, so your full IP address never reaches our servers and we never have access to it.
When You register as customer to use the Behavee, you submit certain information such as e-mail mailing address, phone number, financial information (e.g., credit card number, billing address), and/or proposed Partner / Customer Site to be tracked, to process the registration or request.
Information collected by or on behalf of Behavee customers
Behavee customers use Behavee service to obtain information about how End users are interacting with their Sites (Behavee Enabled Sites). Behavee provides tools to monitor, evaluate and personalize their sites based on the collected usage information.
4. Information usage
We process this usage data to facilitate your access to our services (e.g. to adjust our services to the device you are using), and to recognize and stop any misuse. We also process usage data in an anonymized form for statistical purposes and to improve our site.
Behavee use of Behavee customer Information
For example, Behavee may use Your information for:
Authentication of Your access;
Process customer requests and purchases;
Check customer credibility;
Personalize Your experience and product offer for you;
Other legitimate business interests.
Our Clients' Use of Client Visitor Information
Each Behavee customer hereby:
Agrees and confirms to use Behavee service only in accordance with the Terms of Service and applicable law;
Warrants, and covenants that it will abide all applicable laws, rules, and regulations applicable to End users and Usage information;
Warrants, and covenants that it will obtain all consents required under applicable laws or regulations for the processing of Usage information under the Service as described hereunder and in the Terms of Service and as otherwise instructed by the Customer;
5. Parties and Access to information
This section applies to you if you are a visitor of a Behavee Enabled Site (website that is running services provided by Behavee).
Behavee uses only a selection of trusted external service providers to support the operations of the service (e.g. infrastructure, data analytics). Each external service provider is carefully selected to meet our high security and protection standards.
Only the information that is necessary to provide the agreed services is shared and they never have access to your data directly. We have contractual bindings with all our service providers to keep all information confidential, never disclose it and process it only in accordance with the instructions.
We will only pass your data to third parties without your explicit consent if we are obliged to do so by statutory law or an instruction by a public authority or court. For more details, please refer to our Terms of Service.
6. Data processing
Processing of Usage data
We are using anonymized (end user) actual behaviour and we are aggregating the behaviour into the microsegments. In practice all personal data of the End users are stored on Customer side, we only see anonymized data. Behavee customers then can use outputs from Behavee and address the offers to their End users. We do not expect Behavee with actual product setup to become personal data processor for the End users, but only for You on Your behalf.
Behavee is not designed to knowingly collect or extract from End users information that could be used to personally identify End users, such as a name, address or phone number ("Personal Data") when an End user visits a Customer Site that uses the Behavee service (“Behavee Enabled Site“). Behavee does not attempt to identify, decipher, access, or associate Personal Data regarding the End user from any Recorded Interactions or Device Information.
Responsibility for Processing Personal Data
Behavee bears responsibility for lawfully processing Your data as carried out on our site.
We in Behavee strongly believe that Data Privacy and Protection is of utmost importance and so we build our service based on the key principles of GDPR and other Privacy requirements.
You have all the rights as described in GDPR regulation including right to be informed about personal data processed by Behavee, a right to rectification/correction, erasure and restriction of processing, right to object against processing of data above purposes on the basis of Behavee’s legitimate interests, right to receive the personal data in a structured, common and machine-readable format. We can only adhere to your request and provide information if we have personal data about you through you having made contact with us directly and/or you using our site and/or service.
Where you have provided consent, you have a right to withdraw it at any time, without affecting the lawfulness of the processing that was carried out prior to withdrawing it. Whenever you withdraw consent, you acknowledge and accept that this may have a negative influence on the quality of the Behavee Site and/or Services. You further agree that Behavee shall not be held liable with respect to any loss and/or damage to your Personal Data if you choose to withdraw consent.
To exercise any of these rights, please contact as at email@example.com
Duration of Processing, Retention and Deletion of Usage data
You agree and acknowledge that deletion of Usage data may affect the delivery of the service. If you wish and request the deletion of Your data in Behavee and this is not in conflict with applicable law, we will comply with the requirement as soon as reasonably possible and with maximum period of 90 days.
7. Security and Protection of Your data
In line with our commitment to ensure Security, Privacy and Protection of Your Data, we implement security measures and mechanisms to secure all collected information from loss, misuse and unauthorized access, disclosure, alteration and destruction, based on internationally recognized best practices and standards. Behavee data storage is based in cloud located exclusively within EU domain.
For more details concerning our security policy and standards, please contact us at firstname.lastname@example.org
9. Contact us